Privacy Policy

Privacy Policy

Last Updated: 04 August 2026

This Privacy Policy describes how Maasi Foods Private Limited (“we,” “us,” “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.maasifoods.com (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a) Information you provide to us:

  • Name, email address, phone number
  • Billing and shipping address
  • Account login details (if you create an account)
  • Order history and preferences
  • Communication when you contact us (WhatsApp, email, contact form, comments)

b) Information collected automatically:

  • IP address, browser type, device information
  • Pages visited, time spent, referring website
  • Cookies and similar tracking technologies (see Section 5)

c) Payment information: We do not store your card, UPI, or net banking details on our servers. Payments are processed securely through our payment gateway partner, Razorpay, which handles this data as per its own privacy and security standards (PCI-DSS compliant).

2. How We Use Your Information

We use the collected information to:

  • Process and deliver your orders
  • Create and manage your customer account
  • Send order confirmations, shipping updates, and invoices
  • Respond to customer service requests
  • Send promotional offers and updates via email, SMS, and WhatsApp (only if you’ve opted in — see Section 6)
  • Improve our website, products, and customer experience through analytics
  • Detect and prevent fraud or unauthorized transactions
  • Comply with legal and tax obligations (e.g., GST records)

3. Sharing of Information

We do not sell your personal information. We may share your data only with:

  • Razorpay (our payment gateway) to process transactions
  • Shipping/logistics partners, once finalized, to deliver your order
  • Google Analytics / Meta (Facebook/Instagram) Pixel, to understand website traffic and measure ad performance
  • Government/regulatory authorities, if required by law
  • Service providers who help us run the Site (e.g., hosting), bound by confidentiality obligations

We never share your information with third parties for their own independent marketing purposes without your consent.

4. Data Security

We use industry-standard measures (SSL encryption, secure hosting) to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our Site uses cookies and tracking tools to:

  • Keep you logged into your account
  • Remember items in your cart
  • Understand site traffic and usage through Google Analytics
  • Measure and improve ad performance through Meta (Facebook/Instagram) Pixel
  • Show you relevant offers and retargeting ads

You can disable cookies through your browser settings, and opt out of personalized ads through Google Ads Settings or Meta’s ad preferences. Some features of the Site may not function properly if cookies are disabled.

6. Marketing Communications

If you’ve opted in, we may send you emails, SMS, or WhatsApp messages about offers, new products, and updates. You can unsubscribe anytime by:

  • Clicking “unsubscribe” in our emails
  • Messaging us directly at info@maasifoods.com

7. Your Rights

Under applicable Indian data protection law (Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal/tax retention requirements)
  • Withdraw consent for marketing communications
  • Lodge a grievance with our Grievance Officer (see Section 10)

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements (e.g., invoices retained as per GST rules).

9. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:

Name: Dinesh N Company: Maasi Foods Private Limited Address: D No. 99 E/F, Jallikadu, Appanaickenpalayam, Coimbatore, Tamil Nadu, 641017 Email: dineshsanjay101122@gmail.com Phone: +91 8056883257

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, reach out to us at:

Maasi Foods Private Limited 📧 info@maasifoods.com 📞 [Support phone number] 📍 D No. 99 E/F, Jallikadu, Appanaickenpalayam, Coimbatore, Tamil Nadu, 641017

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